District Tech Support Services

The Libraries of the Seneca Library District have access to a centerally located technical support staff that can assist directors and their libraries with technology implimentation and troubleshooting.  Though every attempt is made to resolve problems before it is needed, IT Staff are able to schedule visits to resolve larger issues that can't be handled over the phone or by a remote session.

If you are currently having issues, you may submit a ticket for a technology related issue:

Also, if you need training or technology education, please feel free to contact us.  If there is enough interest, we can look into training options to assist everyone.  Otherwise, we can assist you with one on one training or find training & reference materials for you to use at your leasure.

Unfortunately, as technology progresses, old technologies must be left behind.  Typcially, as a product creator discontinues support for a product, so too must IT.  The following is a list of some of the technologies no longer supported by the District IT Services.

As of December 31, 2017: (Please note, this is not a complete list)

  • Windows Vista and older Microsoft Operating Systems
  • Windows Server 2003 and older Microsoft Server Operating Systems
  • Office 2007 and Older Microsoft Productivity Suites
  • Anything from the original Gates Foundation donations (2011 and before)
  • *Third party, specialty software, games, and shareware software
  • *First hand Creation and Development of homepages, social media, and other internet services.
  • *Basic PC Mainenance, including, but not limited to, updates, virus scans, dusting hardware, etc...
  • Hardware that was explicitly recommended against by IT or District Staff.

* Items with a star, though IT staff do not support direct hands-on issues, do offer limited training and education options for library staff as well as some limited support for unique issues.

Additionally, you should be aware of the following "End of Life" dates: 

  • January 1, 2020
    • Windows Server 2008
    • Windows 7
  • October 13, 2020
    • Office 2010
  • October 1, 2023
    • Windows Server 2012
    • Windows 8 & 8.1
  • November 4, 2023
    • Office 2013

 Some additional links that could prove to be useful: