HeritageQuest Online - Problems wth remote access

Problem: Some remote access issues are due to personal firewalls.
Solution: The end user needs to make heritagequest an allowed site in their firewall settings. Below are step-by-step instructions for the process for Norton Internet Security 2002, 2003, and 2004. If a firewall is provided by some other software application, check the user manual or request assistance from the software manufacturer's help desk.

Norton Internet Security 2002

1. Open Norton Internet Security
2. Click Options at the top of the screen
3. Click Advanced Options at the bottom of the screen
4. Click Add Site at the bottom of the screen
5. Enter the domain name heritagequestonline.com
6. Click OK
7. Click on heritagequestonline.com in the window on the left side of the window
8. Click the privacy tab
9. Check the box next to "use these rules for heritagequestonline.com"
10. Change cookies to permit
11. Change email to permit
12. Click Active Content Tab
13. Change all pull down menus in this window to Allow.

Norton Internet Security 2003

1. Open Norton Internet Security
2. Click Options at the top of the screen
3. Click On Norton Internet Security
4. Click on Web Content
5. Click Add Site at the bottom of the screen
6. Enter the domain name heritagequestonline.com
7. Click OK
8. Click on heritagequestonline.com in the window on the left side of the window
9. Uncheck "Use Default Settings" for "Information about your browser" and set it to Permit
10. Uncheck "Use Default Settings" for "Information about visited sites" and set it to Permit
11. Click ok to exit

Norton Internet Security 2004

1. Open NIS or NPF.
2. Do one of the following.
   * In NIS/NPF 2003, click Options > Internet Security or Personal Firewall (This step is not always needed), and then click the Web Content tab.
   * In NIS/NPF 2004, double-click Privacy Control, and then click Advanced.
3. Click Add Site. A new site/domain box appears.
4. Enter the name of the site that you want to receive the referrer information and click OK. In this example, it will be < file://www.heritagequestonline.com> www.heritagequestonline.com. The site name appears in the left frame of the Options window.
5. Click the name of the new site.
6. Click the Global Settings tab.
7. In the "Information about visited sites" section, clear "Use default settings."
8. Click Permit.
9. Click OK to close the Options window.

If access to HeritageQuest is still denied or if the access problem is not related to a firewall issue, contact HeritageQuest Technical Support: phone 800-889-3358.

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